Okapi Return & Refund Policy

Okapi Return & Refund Policy

At Okapi, we are committed to providing high-quality inflatable products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a clear and hassle-free return and refund policy.

1. Return Eligibility

✔ Timeframe: Returns must be requested within 30 days of receiving the product.
✔ Condition: The product must be unused, undamaged, and in its original packaging.
✔ Non-Returnable Items: Custom-made inflatables and used products are not eligible for returns unless they have a manufacturing defect.

2. How to Initiate a Return

1️⃣ Contact Us – Email or call our support team with your order number and reason for return.
2️⃣ Approval & Instructions – If eligible, we will provide return shipping details.
3️⃣ Return the Product – Ship the item in its original condition to the designated return address.
4️⃣ Inspection & Refund – Once received and inspected, we will process a refund or replacement within 5-7 business days.

3. Refund Policy

✔ Full Refund: Issued for defective or incorrect products.
✔ Partial Refund: May apply if the product shows signs of use or damage.
✔ Shipping Costs: Customers are responsible for return shipping fees, except in cases of product defects.

4. Damaged or Defective Products

If you receive a damaged or faulty inflatable, contact us immediately with photos or videos of the issue. We will arrange a replacement, repair, or refund based on the situation.

5. Contact Us

📧 Email: [Your Email]
📞 Phone/WhatsApp: [Your Contact Number]
🌐 Website: [Your Website URL]

We are here to assist you and ensure a smooth return process.