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Okapi FAQ – Frequently Asked Questions

At Okapi, we specialize in high-quality inflatable products, including multi-functional inflatable castles, inflatable toys, swimming rings, and custom mobile phone screen accessories. Whether you’re looking for standard designs or fully customized OEM/ODM inflatable products, we are here to help! Below, you’ll find answers to some of the most common questions about our products, customization options, shipping, and more.

1. General Questions

Q1: What types of inflatable products does Okapi offer?

We manufacture a wide range of inflatable products, including:

  • Inflatable Castles with slides, basketball hoops, splash pools, and more.
  • Swimming Rings & Pool Inflatables for water fun.
  • Inflatable Toys designed for outdoor and indoor entertainment.
  • Custom Inflatable Products for branding, events, and promotional purposes.
Q2: What materials do you use for your inflatables?

Our inflatables are made from eco-friendly Oxford cloth, which is known for its durability, safety, and water-resistant properties. We ensure all materials meet international safety standards.

Q3: Are Okapi inflatables safe for children?

Yes! Safety is our top priority. Our products are designed with child-friendly materials, reinforced stitching, and secure inflation systems. Each product undergoes strict quality control before shipment.

2. Customization & OEM/ODM Services

Q4: Can I customize an inflatable product with my own design?

Absolutely! We offer OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services to create fully customized inflatable products based on your brand’s specifications, logos, colors, and features.

Q5: What is the process for custom inflatable orders?

Our OEM/ODM process is simple and efficient:

  1. Consultation & Design Brief – Share your ideas, product requirements, and branding details.
  2. Design & Prototype – We create a digital mockup or sample for approval.
  3. Final Quote & Order Confirmation – Once you approve the design, we finalize pricing and production details.
  4. Manufacturing & Quality Control – Our team ensures the highest quality standards are met.
  5. Shipping & Delivery – We handle packaging and arrange for worldwide shipping.
Q6: What customization options do you offer?

You can customize:

  • Size & Shape
  • Color & Branding (logos, patterns, or promotional prints)
  • Additional Features (slides, splash pools, basketball hoops, etc.)
Q7: What is the minimum order quantity (MOQ) for custom inflatables?

MOQ varies depending on the product type and customization level. Please contact us for specific order requirements.

3. Ordering & Payment

Q8: How do I place an order?

You can place an order by:

  1. Contacting us via our website, email, or phone.
  2. Providing details about the product you want.
  3. Confirming the order, payment, and shipping details.

Q9: What payment methods do you accept?

We accept bank transfers (T/T), PayPal, and other secure international payment methods.

4. Shipping & Delivery

Q10: Do you offer international shipping?

Yes! We offer worldwide shipping with secure packaging to ensure your inflatable products arrive in perfect condition.

Q11: How long does it take to receive my order?
  • Standard orders: 7-15 days production time, plus shipping.
  • Custom orders: 15-30 days, depending on design complexity.
  • Shipping time: Varies based on destination and chosen shipping method.

Q12: What shipping methods do you use?

We use express shipping (DHL, FedEx, UPS), air freight, and sea freight based on order size and urgency.

5. Product Usage & Maintenance

Q13: How do I set up my inflatable castle?

Setting up an Okapi inflatable castle is quick and easy:

  1. Unpack the inflatable and lay it on a flat, clean surface.
  2. Connect the blower (included with your purchase) and secure the inflation tubes.
  3. Inflate within minutes and secure it with the provided ground stakes.
  4. Enjoy!

Q14: How do I maintain and clean my inflatable?
  • Regular Cleaning: Use mild soap and water; avoid harsh chemicals.
  • Storage: Fully dry the inflatable before folding and storing in a cool, dry place.
  • Repairing: Small punctures can be patched with a repair kit (available upon request).

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Q15: What is the lifespan of an Okapi inflatable product?

With proper care, our inflatables typically last 3-5 years or more, depending on usage and maintenance.

6. Warranty & Support

Q16: Do Okapi inflatables come with a warranty?

Yes! We provide a warranty for manufacturing defects. If you experience any issues, contact our support team for assistance.

Q17: What if my inflatable gets damaged?

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7. Contact Us

Q18: How can I get in touch with Okapi?

If you have any questions or need assistance, feel free to reach out to us:

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Why Choose Okapi?

✅ High-Quality, Eco-Friendly Materials
✅ **CustomCustom OEM/ODM Solutions
✅Competitive Pricing & Fast Production
✅ **WorWorldwide Shipping
✅Reliable Customer Support

Whether you need standard or custom inflatable products, O