At Okapi, we are committed to providing high-quality inflatable products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a clear and hassle-free return and refund policy.
1. Return Eligibility
✔ Timeframe: Returns must be requested within 30 days of receiving the product. ✔ Condition: The product must be unused, undamaged, and in its original packaging. ✔ Non-Returnable Items: Custom-made inflatables and used products are not eligible for returns unless they have a manufacturing defect.
2. How to Initiate a Return
1️⃣ Contact Us – Email or call our support team with your order number and reason for return. 2️⃣ Approval & Instructions – If eligible, we will provide return shipping details. 3️⃣ Return the Product – Ship the item in its original condition to the designated return address. 4️⃣ Inspection & Refund – Once received and inspected, we will process a refund or replacement within 5-7 business days.
3. Refund Policy
✔ Full Refund: Issued for defective or incorrect products. ✔ Partial Refund: May apply if the product shows signs of use or damage. ✔ Shipping Costs: Customers are responsible for return shipping fees, except in cases of product defects.
4. Damaged or Defective Products
If you receive a damaged or faulty inflatable, contact us immediately with photos or videos of the issue. We will arrange a replacement, repair, or refund based on the situation.
AtOkapi, we are committed to providinghigh-quality inflatable productsand excellent customer support. Whether you needproduct assistance, troubleshooting, warranty services, or order inquiries, our team is ready to help.
Cleaning and storage tipsfor extended product life
Order & Shipping Support
Order tracking and shipping status updates
Payment confirmation and invoice requests
International shipping details and delivery estimates
Warranty & Repairs
Information onwarranty coverageand how to file a claim
Repair kits and replacement partsfor inflatable products
Solutions formanufacturing defects and product concerns
Customization & Bulk Orders
OEM/ODM product customizationsupport
Design modifications, branding, and bulk order inquiries
Quotation requests and production timelines
3. Warranty & Return Policy
✔Limited warrantyon manufacturing defects ✔Easy claims processfor faulty materials or workmanship ✔Returns and refundsfor eligible orders
For detailed warranty and return policies, visit our[Service Policy Page].
4. FAQs – Quick Answers
🔹 How do I inflate and secure my inflatable product? 🔹 What should I do if there’s a small air leak? 🔹 How long does shipping take? 🔹 Can I customize my inflatable with my brand logo?
Find all answers on our[FAQ Page]or contact our support te
Okapi Inflatable Products – User Manual & Guidelines
Okapi Inflatable Products – User Manual & Guidelines
Welcome toOkapi, your trusted provider ofhigh-quality inflatable products. To ensure a safe and enjoyable experience, please refer to thisuser manual and product guidelinesfor proper setup, maintenance, and storage of your inflatable products.
1. Product Setup Instructions
Before Inflation:
✔ Choose aflat, clean surfacefree from sharp objects. ✔ Ensure the area isfree from strong winds and water hazards. ✔ Unfold the inflatable product completely and check for any visible damage.
Inflation Process:
Connect the Blower– Attach the included350W blowersecurely to the air inlet.
Secure the Product– Use theprovided stakes or sandbagsto stabilize the inflatable.
Turn on the Blower– Power on the blower and let the inflatable fully expand.
Check for Stability– Ensure the structure is fully inflated and balanced before use.
Deflation & Storage:
Power Off the Blower– Allow the air to escape naturally.
Gently Fold the Inflatable– Ensure it is completely dry before packing.
Store in a Dry Area– Use the providedstorage bag (39x39x58 cm)to prevent damage.
2. Safety Guidelines
✔Adult Supervision Required– N ✔ **WWeight Limit Compliance– Do not exceed ✔ **NoNo Sharp Objects– ✔Proper Weather Use– ✔Safe Entry & Exit–
3. Cleaning & Maintenance
Regular Cleaning:
Use adamp cloth with mild soapto clean the surface.
Avoidharsh chemicals or bleach, which may damage the material.
Rinse withclean waterand allow it to dry before storing.
Routine Inspection:
Check seams and air valves regularly forleaks or weak spots.
Ensure theblower is functioning properlybefore each use.
Repair minor damages withpatch kitsprovided or contact our support team.
4. Troubleshooting Guide
Issue
Possible Cause
Solution
Inflatable not fully expanding
Loose blower connection
Check and secure blower attachment
Air leakage
Small puncture or tear
Use patch kit to seal the area
Blower not working
Power issue
Ensure power source is active, check the cord
Unstable setup
Uneven ground or missing anchors
Relocate and secure with stakes or sandbags
For additional support, pleasecontact Okapi’s customer service team.
5. Warranty & Support
✔Warranty Coverage:Our inflatalimited warrantyagainst mat ✔ **Customer Assistance:Irepair, replacement, or troubleshooting. ✔ **Contact Us: 📧Email:[Your E 📞 **PhPhone/WhatsApp:[Your Con �Website:[You
At Okapi, we are committed to providingsafe, durable, and high-quality inflatable productsf
Enjoy your Okapi inflatable – play safely and have fun!
At Okapi, we are committed to providing high-quality inflatable products and exceptional customer service. Our service policy outlines the terms of our product customization, ordering, payment, shipping, warranty, and returns to ensure a smooth experience for our customers worldwide.
1. Customization & OEM/ODM Services
Custom Inflatable Solutions
Okapi specializes in OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services, allowing businesses and brands to customize inflatable products according to their needs. We offer:
Custom Branding: Add logos, colors, and unique designs.
Product Modifications: Adjust sizes, shapes, and features.
Material Customization: Choose from eco-friendly, durable materials.
Customization Process
Consultation: Share your design ideas and specifications.
Design & Sample: We create a digital mockup or sample for approval.
Quotation & Confirmation: Pricing and production details are finalized.
Manufacturing & Quality Control: We ensure high standards in production.
Shipping & Delivery: Your customized inflatables are packed and shipped globally.
For specific customization requests, please contact us directly.
2. Ordering & Payment
Order Placement
Orders can be placed directly via our website, email, or WhatsApp.
For customized inflatables, customers must provide detailed specifications.
A minimum order quantity (MOQ) may apply, depending on the product type.
Payment Methods
We accept the following secure payment options:
Bank Transfer (T/T)
PayPal
Western Union
Other international payment methods (upon request)
All orders must be paid in full before production begins unless otherwise agreed upon.
3. Shipping & Delivery
Global Shipping
Okapi offers worldwide shipping through reliable logistics partners, including:
Express Delivery (DHL, FedEx, UPS) – Fastest option for small orders.
Air Freight – Ideal for medium-sized orders with shorter delivery time.
Sea Freight – Cost-effective option for bulk and large orders.
Estimated Delivery Time
Standard orders: 7-15 days production + shipping time.
Custom orders: 15-30 days depending on design complexity.
Shipping duration: Varies based on destination and shipping method.
Customers will receive a tracking number once the order is shipped.
4. Warranty & Quality Assurance
Product Warranty
We stand behind the quality of our inflatables and offer a warranty against manufacturing defects. If you encounter any issues with your product, please contact us within 7 days of receiving the item.
Warranty covers: ✔ Manufacturing defects ✔ Air leakage due to faulty seams ✔ Defective materials
Warranty does NOT cover: ✘ Damage due to improper use, neglect, or accidents ✘ Wear and tear from regular use ✘ Unauthorized modifications or repairs
For warranty claims, please provide photos/videos of the issue for evaluation.
5. Returns & Refunds
Return Policy
As our inflatable products are mostly custom-made, we do not accept returns unless the product has a manufacturing defect. In case of issues:
Customers must report the issue within 7 days of receiving the product.
The item must be unused and in its original packaging.
Approved returns will be repaired, replaced, or refunded based on the situation.
Refund Policy
Refunds are only processed for manufacturing defects or incorrect orders.
Custom orders cannot be refunded once production has started.
Shipping costs are non-refundable unless the return is due to an Okapi error.
For return requests, please contact our customer service team for assistance.
6. Customer Support
We are committed to providing top-quality service and support. If you have any questions about your order, customization, or product use, feel free to reach out to us.
At Okapi, we specialize in high-quality inflatable products, including multi-functional inflatable castles, inflatable toys, swimming rings, and custom mobile phone screen accessories. Whether you’re looking for standard designs or fully customized OEM/ODM inflatable products, we are here to help! Below, you’ll find answers to some of the most common questions about our products, customization options, shipping, and more.
1. General Questions
Q1: What types of inflatable products does Okapi offer?
We manufacture a wide range of inflatable products, including:
Inflatable Castles with slides, basketball hoops, splash pools, and more.
Swimming Rings & Pool Inflatables for water fun.
Inflatable Toys designed for outdoor and indoor entertainment.
Custom Inflatable Products for branding, events, and promotional purposes.
Q2: What materials do you use for your inflatables?
Our inflatables are made from eco-friendly Oxford cloth, which is known for its durability, safety, and water-resistant properties. We ensure all materials meet international safety standards.
Q3: Are Okapi inflatables safe for children?
Yes! Safety is our top priority. Our products are designed with child-friendly materials, reinforced stitching, and secure inflation systems. Each product undergoes strict quality control before shipment.
2. Customization & OEM/ODM Services
Q4: Can I customize an inflatable product with my own design?
Absolutely! We offer OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services to create fully customized inflatable products based on your brand’s specifications, logos, colors, and features.
Q5: What is the process for custom inflatable orders?
Our OEM/ODM process is simple and efficient:
Consultation & Design Brief – Share your ideas, product requirements, and branding details.
Design & Prototype – We create a digital mockup or sample for approval.
Final Quote & Order Confirmation – Once you approve the design, we finalize pricing and production details.
Manufacturing & Quality Control – Our team ensures the highest quality standards are met.
Shipping & Delivery – We handle packaging and arrange for worldwide shipping.
Q6: What customization options do you offer?
You can customize:
Size & Shape
Color & Branding (logos, patterns, or promotional prints)
Additional Features (slides, splash pools, basketball hoops, etc.)
Q7: What is the minimum order quantity (MOQ) for custom inflatables?
MOQ varies depending on the product type and customization level. Please contact us for specific order requirements.
3. Ordering & Payment
Q8: How do I place an order?
You can place an order by:
Contacting us via our website, email, or phone.
Providing details about the product you want.
Confirming the order, payment, and shipping details.
Q9: What payment methods do you accept?
We accept bank transfers (T/T), PayPal, and other secure international payment methods.
4. Shipping & Delivery
Q10: Do you offer international shipping?
Yes! We offer worldwide shipping with secure packaging to ensure your inflatable products arrive in perfect condition.
Q11: How long does it take to receive my order?
Standard orders: 7-15 days production time, plus shipping.
Custom orders: 15-30 days, depending on design complexity.
Shipping time: Varies based on destination and chosen shipping method.
Q12: What shipping methods do you use?
We use express shipping (DHL, FedEx, UPS), air freight, and sea freight based on order size and urgency.
5. Product Usage & Maintenance
Q13: How do I set up my inflatable castle?
Setting up an Okapi inflatable castle is quick and easy:
Unpack the inflatable and lay it on a flat, clean surface.
Connect the blower (included with your purchase) and secure the inflation tubes.
Inflate within minutes and secure it with the provided ground stakes.
Enjoy!
Q14: How do I maintain and clean my inflatable?
Regular Cleaning: Use mild soap and water; avoid harsh chemicals.
Storage: Fully dry the inflatable before folding and storing in a cool, dry place.
Repairing: Small punctures can be patched with a repair kit (available upon request).
Q15: What is the lifespan of an Okapi inflatable product?
With proper care, our inflatables typically last 3-5 years or more, depending on usage and maintenance.
6. Warranty & Support
Q16: Do Okapi inflatables come with a warranty?
Yes! We provide a warranty for manufacturing defects. If you experience any issues, contact our support team for assistance.
Q17: What if my inflatable gets damaged?
We provide repair kits forepair services for majo
7. Contact Us
Q18: How can I get in touch with Okapi?
If you have any questions or need assistance, feel free to reach out to us:
